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Terms of Service

Effective Date: October 6, 2026

The terms of this service agreement (hereinafter referred to as “this Agreement”) are for the “Shadowverse: Worlds Beyond – Latin America” games and service operated and provided by Cygames, Inc. (hereinafter referred to as “Cygames”), and include the applications and other content that need to be installed when using the “Shadowverse: Worlds Beyond – Latin America” service (together referred to as the “Services”). Capitalized terms not defined in the text of this Agreement are defined in Article 1.

By using the Services, you (“Customer”) agree to be bound by the terms of this Agreement. If you do not agree with the terms of this Agreement, please do not use the Services.

Article 1: Definitions

The following terms are used in this Agreement.

  1. The “Customer” refers to the user of the Services provided under this Agreement.
  2. An “Account” refers to the Customer’s information that is on file with Cygames and it is the identifier issued by Cygames to identify the Customer.
  3. The “Individual Service Agreement” refers to the terms and conditions which are presented to each Customer, in addition to this Agreement, under names such as “agreement,” “guidelines,” or “policy” and to which the Customer’s use of the Services is also subject.
  4. “Content” refers to the content that can be used, viewed, and accessed through the Services and includes text, audio, music, images, videos, software, programs, codes, Customers’ usernames, and other proprietary information.
  5. “Device” means the device (including hardware and peripherals such as personal computers) with which the Customer uses the Services.
  6. A “Fee-Based Service” refers to a service or Content that requires the payment of a usage fee by the Customer.
  7. The “Game Currency” shall refer to fictional credits or currencies that may only be used exclusively within the Services.
  8. “Game Items” means virtual items that may only be used exclusively within the Services.

Article 2: Consent to the Agreement

  1. The Customer’s use of the Services is subject to the Customer consenting to the terms and conditions of this Agreement and the Individual Service Agreement. The Customer agrees to use the Services within the scope set forth by Cygames in accordance with the terms and conditions set forth by Cygames (e.g., age and usage environment).
  2. In the event that the Customer does not consent to this Agreement or the Individual Service Agreement, the Customer shall not be entitled to use the Services, and shall immediately cease downloading, installing, or using the Services. In the event that the Customer has already installed the Services, the Customer shall uninstall the Services.
  3. In the event that an Individual Service Agreement has been established in relation to the Services, the Customer shall use the Services in accordance with the provisions of the Individual Service Agreement in addition to this Agreement.
  4. In the event that there is a discrepancy in the content of this Agreement and the Individual Service Agreement, the content set forth in the Individual Service Agreement shall be applied in preference.
  5. For users under the age of majority in the country where they live: THE PARENT OR GUARDIAN MUST PROVIDE CONSENT TO THEIR CHILD’S REGISTRATION WITH OR USE OF THE SERVICES. THE PARENT OR GUARDIAN AGREES TO BE BOUND BY THIS AGREEMENT WITH RESPECT TO SUCH CHILD’S USE OF THE SERVICES. Additionally, users under the age of majority will be restricted from using some of the services of the Services.

Article 3: Changes to the Agreements and Disclaimers

  1. Cygames reserves the right to amend this Agreement and/or the Individual Service Agreement (i) in the event that Cygames considers that amendments need to be made for legal reasons including any changes in laws, (ii) due to technical necessity, (iii) in order to maintain company operations, (iv) for the benefit of the user, and/or (v) if Cygames determines for any other reason, in its sole discretion, that such amendments are required.
  2. Cygames shall inform the registered Customers about the proposed amendment via its website or in-game messages.
  3. The Customer is entitled to object to any amendment of this Agreement or the Individual Service Agreement until the amendment becomes effective. Once the amendment becomes effective, the objecting Customer must immediately cease downloading, installing, and using the Services. In the event the objecting Customer has already installed the Services, the Customer shall uninstall the Services.
  4. If the Customer does not expressly object to an amendment of this Agreement or the Individual Service Agreement or if the Customer uses the Services again after the amended terms and conditions become effective, it shall be deemed that the Customer consents to this Agreement or the Individual Service Agreement as amended.

Article 4: Handling of Personal Information

Cygames shall handle the personal information obtained from the Customer in accordance with the “Privacy Policy,” as set forth separately by Cygames.

Article 5: Limited License of Rights (e.g., Intellectual Property)

  1. The Services are provided for the Customer’s enjoyment, and unless otherwise specified, solely for the Customer’s own personal use. Cygames hereby grants the Customer a personal, non-exclusive, non-transferable, non-sublicensable, limited license to access and use the Services and any game or Content included thereunder for the Customer’s own non-commercial entertainment purposes, subject to the Customer’s complete compliance with this Agreement. The Customer acknowledges that the time spent on or using the Services, including and without limitation on any underlying game or Content, is solely for the Customer’s personal entertainment purposes, and that no monetary value can be attributed to such time, and that, except for the license granted herein, the Customer is not entitled under the law to use or have access to the Services and/or the Content.
  2. Between the parties, Cygames shall own all rights and titles in and to (i) the Content, including the text, software, images, programs, trademarks, logos, and any other features of the Content that is part of the Services, and (ii) all code, programming, and any associated patents or proprietary rights related to the Services or the underlying game. This Agreement shall not transfer any rights (e.g., intellectual property rights) relating to the Services to the Customer other than the right to access and use the Services set out in Article 5(1). The Customer acknowledges that Cygames’ intellectual property contained within the Content and the Services is valid and protected in all media existing now or developed later in the future, and acknowledges that the Customer does not acquire any ownership rights in or to the intellectual property.
  3. Cygames does not grant the Customer any express or implied rights or licenses in or to the Services and/or the Content other than what is expressly set forth herein. Furthermore, the Customer may not modify, copy, adapt, reverse engineer, de-compile or otherwise reduce to a human-perceivable format, distribute, transmit, transfer, license or sublicense, publicly display, or sell in any form or by any means, in whole or in part, the Content.
  4. Cygames reserves the right to modify, amend, and update the Content and the Services at any time and for any reason. The Customer agrees that Cygames will not be liable to the Customer or any third party for any such modification, suspension, or termination.
  5. Cygames reserves the right to set, create, and change at its discretion the specifications, rules, design, audiovisual expressions, effects, parameters, scenarios, and all other matters in the Content and the Services.
  6. The Content contains copyrighted material, trademarks, and other proprietary information, including videos, comments, articles, information, catalogs, brochures, data, text, software, photos, and graphics. The Content is subject to copyrights owned by Cygames and other individuals or entities and is protected by copyright laws.
  7. The names, trademarks, service marks, and logos of Cygames belong exclusively to Cygames and are protected from reproduction, imitation, dilution, or confusing or misleading use under trademark and copyright laws. All other trademarks, service marks, and logos (including third-party product names) are the property of their respective owners. The use or misuse of the trademarks is expressly prohibited and nothing stated or implied in connection with the Services grants you any license or right under any patent or trademark of Cygames or any third party.

Article 6: Account and Password

  1. The Customer will ensure that any username selected for the Customer’s Account does not include personal information, does not infringe on any third-party rights, and is not otherwise unlawful. Cygames reserves the right to refuse to grant the Customer a username for any reason, including if it potentially impersonates someone, is vulgar, is otherwise offensive, or may cause confusion. The Customer does not own any rights to the username and Cygames reserves the right to change or delete any username, with or without prior notice to the Customer, at any time and for any reason in its sole discretion.
  2. The Customer acknowledges that the Customer does not have any ownership or proprietary rights to the Account. The Customer cannot transfer, loan, or pass on any of the usage rights in the Services to a third party.

  3. To create an Account, we may require or request that you provide us with certain information, including personal information. When you decide to provide Cygames with your information, you agree to:

    1. provide accurate information about yourself as prompted by the Account registration process and
    2. maintain and update your information to keep it accurate and current.

    If any information provided by you is untrue, inaccurate, not current, or incomplete, Cygames has the right to terminate your access to and use of the Services.

  4. Cygames shall bear no responsibility or liability for any issue that arises as a result of a defect or mistake in the information registered by the Customer when the Customer uses the Services, and the Customer releases Cygames from all liability or responsibility for any actions taken which relate to the incorrect information. THE CUSTOMER IS SOLELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF THEIR USERNAME AND PASSWORD AND ALL ACCESS TO AND USE OF THEIR ACCOUNT, GAME CURRENCY, OR GAME ITEMS.
  5. The Customer shall take all appropriate safety measures against the unauthorized use of the Account by any third party with reasonable care.
    1. The Customer shall in particular:
      • safeguard the confidentiality of the Account’s username and password in particular when using national or international media, private correspondence, social media, or a service on the Internet, and not disclose such information to any third party;
      • secure access to the hardware with which the Customer accesses the Services (e.g., by implementing further passwords necessary to unlock the hardware, which again the Customer shall safeguard in the ways described in this Agreement);
      • safeguard any credit cards or other payment instruments which the Customer uses to effect payment for the Services against any unauthorized use by third parties;
      • in case the Customer has parental authority over a minor,
        • restrict the minor’s use of the Customer’s Account and
        • monitor, on a regular basis, that the minor does not use the Customer’s Account in spite of the prohibition to do so.
    2. If the Customer breaches the obligations of this Agreement, he or she shall be liable according to the statutory damage claims and other claims permitted under relevant laws and regulations.
  6. Cygames shall consider any acts performed by the Customer or by a third party on the Customer’s Account as the Customer’s own acts if the third party was able to use the Customer’s Account due to the Customer’s permission or fault. The Customer acknowledges that it is the Customer’s own responsibility to ensure that the information registered by the Customer when using the Services is not used in an unauthorized manner by a third party. It is the Customer’s responsibility to resolve any issue that arises as a result of the Customer releasing their Account details to a third party, whether by using national or international media, private correspondence, social media, a service on the Internet, or any other method. The Customer acknowledges that Cygames shall bear no responsibility for any such misuse.
  7. As between the parties, the Customer shall bear all liability and responsibility for any acts performed in the Services through the Customer’s Account and username by the Customer or by a third party on the Customer’s Account and username as the Customer’s own acts if the Customer could have prevented the use of the Account by applying reasonable care and in particular by complying with the obligations of this Agreement.
  8. If the Customer violates this Agreement and does not comply with a warning notice, Cygames reserves the right to delete or suspend the Customer’s Account and information associated with the Customer’s Account. All of the Customer’s usage rights in the Services shall cease to exist when the Account is suspended, deleted, or revoked, regardless of the reason.

Article 7: Provision of Service

  1. Cygames reserves the right to change, suspend, or terminate at its discretion the Services and all the services provided using the Services.
  2. If the Services are terminated under the preceding paragraph, the Customer cannot access the Customer’s Account once the Services are terminated.
  3. The Customer is not entitled to a refund, return, or other repayment in circumstances where there has been a cancellation by the Customer of the Fee-Based Services other than to the extent that any such refund, return, or other repayment is required by applicable laws or regulations.
  4. Notwithstanding any provision to the contrary herein, the Customer agrees that the Customer has no right or title in or to any Content, or Game Items, whether earned in the game or purchased from Cygames, or any other attributes associated with an Account or stored on the Services. THE CUSTOMER AGREES THAT GAME ITEMS HAVE NO CASH VALUE AND THAT CYGAMES HAS NO OBLIGATION TO EXCHANGE GAME ITEMS FOR ANYTHING OF VALUE. IF THE CUSTOMER’S ACCOUNT IS TERMINATED, OR SUSPENDED, GAME ITEMS AND THE ACCOUNT SHALL HAVE NO VALUE. Game Items may not be transferred, licensed, or sold.
  5. Cygames reserves the right to charge fees for (or to provide at no charge or for promotion) the right to use Game Items.
  6. To the extent that it is not inconsistent with the laws or regulations, Cygames has the right to modify or eliminate Game Items as it sees fit and in its sole discretion, and it will only be liable to the Customer for the exercise of such rights in cases of willful misconduct and gross negligence.

Article 8: Advertisements

Cygames shall reserve the right to post the advertisements of Cygames or a third party in the Services at the discretion of Cygames.

Article 9: Fees and Expenses

  1. The costs pertaining to the purchase, introduction, and maintenance of a Device, the communication fees (e.g., data usage fees), and all other expenses necessary while using the Services shall be borne by the Customer. The Customer will pay all fees or charges incurred through their Account, including applicable taxes at the time that the fee becomes payable.
  2. Cygames may change the price for functions that are free or fee-based in the Services at its sole discretion. The Customer acknowledges and agrees that the Customer may be unable to use the Services in whole or in part if the Customer does not accept the new price for functions.
  3. THE CUSTOMER ACKNOWLEDGES AND AGREES THAT THE CUSTOMER IS FULLY LIABLE FOR ALL FEES AND CHARGES INCURRED OR MADE THROUGH THE ACCOUNT AND THAT, UNLESS OTHERWISE PROVIDED FOR HEREUNDER OR UNDER APPLICABLE LAW, THERE ARE NO REFUNDS FOR FEES AND CHARGES INCURRED OR MADE THROUGH THE CUSTOMER’S ACCOUNT.

Article 10: Fee-Based Services

  1. It shall be possible to use the Services (except Fee-Based Services) for free, but the Customer may decide to use additional Fee-Based Services.
  2. Fee-Based Services can only be used as long as the Services are provided. After the termination of the Services, the Customer cannot continue to use any Fee-Based Services.
  3. The pricing of the Fee-Based Services shall be described before any purchase can be made. Cygames or a settlement agency (including but not limited to an intermediary platform holder) will have the right to amend or change the prices prospectively. If a price determined by Cygames or a settlement agency is amended, the amended price shall be displayed.
  4. The Customer shall not be able to transfer items obtained in a Fee-Based Service to another Account or sell or transfer their Account.
  5. If a minor uses the Services, the consent of a legal representative such as a parent is necessary for all use of the Services, including use of Fee-Based Services such as purchase of items and services (including consent to this Agreement and Individual Service Agreements).
  6. There is a limit on the amount of Fee-Based Services that the Customer may use, as specified below. If Fee-Based Services are provided in excess of the maximum amount due to the Customer having selected or entered incorrect information regarding their age during the purchase process, Cygames will not be able to refund or accept returns for the amount in excess of the maximum amount:
    Customers under the age of 16 years old: Up to 2,000 paid crystals per month
    Customers between the ages of 16 and 19 years old: Up to 4,000 paid crystals per month
    *”Paid crystals” is the name of the Game Currency that can be purchased for money within the Services.
  7. If a Customer who was a minor at the time of entering this Agreement or an Individual Service Agreement uses the Services after reaching adulthood, the Customer is deemed to have consented to all agreements relating to the use of the Services through the continued use of the Services.

Article 11: Prohibitions

  1. The Customer shall not commit any of the following acts in relation to the Services, regardless of whether such actions occur inside or outside the Services. In addition, the Customer is prohibited from instructing, inciting, or coercing a third party to commit such acts:
    1. Any act in violation of this Agreement, any act that infringes upon the intellectual property rights or other legally protected rights of Cygames or any third party, criminal acts and other illegal acts, and any act that is likely to constitute or that promotes any of the preceding acts.
    2. Any act that causes discomfort to third parties, such as stalking, making offensive remarks, harassment, posting Content that arouses feelings of disgust, etc.
    3. Posting information that contains nudity, pornography, excessive violence, or offensive content, or information that contains links to such content.
    4. Any act that induces or promotes suicide or drug abuse.
    5. Inducing or soliciting others to commit antisocial acts, or providing benefits to or cooperating with antisocial forces.
    6. Political or religious activities, or soliciting people to join political or religious organizations.
    7. Acquiring, disclosing, falsifying, or leaking (or committing acts that may result in the acquisition, disclosure, falsification, or leak of) information that can identify specific individuals (e.g., names, titles, telephone numbers, email addresses, addresses, location information, etc.), or the non-public information, trade secrets, or confidential information of companies, organizations, etc., without the permission of the rights holder or the person, company, or group to which the information relates.
    8. Claiming to be, hinting to be, or otherwise impersonating Cygames, an affiliate company or a related person of Cygames, or a third party; or otherwise registering or posting false information.
    9. Any act intended to make a profit without the permission of Cygames (including the act of soliciting transactions similar to pyramid schemes, etc.)
    10. The unauthorized acquisition of various Content provided by Cygames through the Services (including, but not limited to, Content provided in the Fee-Based Services; hereinafter referred to as “In-Service Content”) or any other rights or benefits available to users in the Services in whole or in part, whether for free or for consideration; or disposing of such contents and rights etc. by transferring them to a third party, etc. (other than in the manner approved by Cygames); or any act that promotes such acts.
    11. Trading Game Currency, Accounts, In-Service Content, etc. for profit with real-world money, goods, services, or other economic benefits (so-called “real-money trading”), as well as performing any preparatory acts, including inducing another to trade, making offers to trade, or accepting offers to trade.
    12. Soliciting or inviting, while within the Services, users to use other services (except as approved by Cygames).
    13. Providing links with the intention of promoting an act that is prohibited under this paragraph with the knowledge that such act falls under any of the items listed in this paragraph.
    14. Disassembling, decompiling, or reverse engineering the Services; or any act that Cygames deems hinders or may hinder related data (including rights notices), servers, and network systems, such as operating, modifying, acquiring, distributing, publishing, damaging, removing, or gaining unauthorized access to related data (including rights notices), servers, and network systems.
    15. Replicating, transmitting, transferring, renting, translating, adapting, or altering the Services, or combining the Services with other software.
    16. Using, creating, distributing, or selling technical means such as external tools and bots, or modified devices, which are not provided by Cygames and that affect the Services; or any act of using these to manipulate the Services without the permission of Cygames.
    17. Intentionally inducing or utilizing malfunctions of the Services, or using the Services for purposes not intended by Cygames.
    18. Using the Account of another Customer, holding multiple Accounts, or sharing an Account between multiple people without the permission of Cygames; or transferring to a third party or allowing a third party to use an Account, In-Service Content, or part or all of the rights and benefits available to the Customer in the Services in exchange for cash or other assets without the permission of Cygames.
    19. Making unreasonable inquiries or requests to Cygames (e.g., unnecessarily repeating a question or similar questions).
    20. Facilitating the raising of a ranking of a user or the acquisition of prizes in the Services by intentionally disconnecting the network during online play or repeatedly losing to certain other users.
    21. Any other act that Cygames deems interferes with, hinders, or damages, or may interfere with, hinder, or damage Cygames’ operation of the Services or another Customer’s use of the Services.
  2. Cygames shall reserve the right to take the following measures if Cygames has confirmed that the Customer has committed or is likely to commit an act that corresponds to a prohibited act, or if Cygames determines the Customer’s use of the Services are inappropriate, or if the Customer admits to committing a prohibited act:
    1. Request the Customer to stop the prohibited act and not repeat said act.
    2. Revoke items or similar things acquired by the Customer and take other punitive measures in the Services.
    3. Suspend the Customer’s use of the Services in whole or in part.
    4. Suspend or delete the Customer’s Account.
    5. Revoke the rights obtained through prohibited acts.
    6. Disclose inside and outside the Services the relevant facts of the prohibited acts, including making a report to the police or another public agency in the case that the prohibited act may constitute a criminal case, administrative case, or other case.
    7. Take other measures that Cygames deems to be necessary and appropriate.
  3. Cygames shall reserve the right not to provide Cygames services, including the Services (including refusal to provide services and deletion of registered accounts for other services), to a Customer whose Account has been deleted under item (4) of the preceding paragraph. Cygames may store personal information etc. to the extent necessary to take such measures.

Article 12: Limitations of the Services

  1. Cygames shall not bear responsibility in the event that the Services are unavailable temporarily or for an extended period, or the Services themselves are suspended or terminated, due to the following causes:
    1. Natural disaster such as an earthquake, tsunami, typhoon, thunder, heavy rain, flood, etc., or force majeure events such as war, terrorism, revolution, labor disputes, etc.;
    2. Temporary or large-scale maintenance of systems or other equipment necessary for the operation of the Services;
    3. Congestion on the network line or a problem with the network provider, etc.; or
    4. Other disruptions that affect the operation of the Services.
  2. Cygames shall not bear responsibility for any damage incurred by the Customer due to the actions of third parties, such as unauthorized access to the Services, computer viruses, etc.
  3. Cygames shall not bear responsibility for damages (including but not limited to indirect, incidental, special, or exemplary damages; damages for loss of business, loss of data, or lost profits; or damages for wrongful death/personal injury) incurred by the Customer in connection with the Services, including those resulting from the termination or modification of the provision of the Services by Cygames. And in any case, the maximum liability of Cygames for all damage, loss, and causes of action shall be the total amount paid by the Customer to Cygames in the preceding six (6) months.
  4. Cygames does not guarantee the safety, legality, etc. of third-party websites that can be accessed via links from the Services, or of products and services provided by third parties in relation to the use of the Services. Cygames is not responsible for any problems, promises, guarantees, etc. between the Customer and advertisers of advertisements placed on the Services, or for any losses or damage incurred by the Customer as a result.
  5. Cygames shall not bear responsibility for damage incurred as a result of the Customer applying alterations, modifications, technical characteristics, etc. to the hardware or software of any devices and then not being able to properly use the Services. In addition, Cygames shall not take any action in this situation, such as restoring the Customer’s use of the Services.
  6. Cygames does not guarantee the permanence of the information that the Customer has registered for the Services and shall not bear responsibility for any damage incurred by the Customer due to the Customer personally losing or forgetting registered information. In addition, Cygames shall bear no obligation to take any action in this situation, such as restoring the Customer’s use of the Services. The same shall also apply in the event that the Customer loses any registered information due to unauthorized use, loss, theft, failure, or any other reason in regard to the device used for the Services.
  7. Cygames shall bear no obligation to respond to or take any action in response to any inquiries, ideas for improvement, or other suggestions or feedback from the Customer pertaining to the Services, etc. Any such response or action shall be at Cygames’ own discretion.
  8. Cygames shall bear no obligation to repair bugs etc. in the Services or to reform or improve the Services.
  9. The Customer shall use the Services at the Customer’s own risk and discretion. Cygames’ services and the Content are provided “as is” and without any guarantee as to the accuracy, completeness, correctness, validity, applicability, utility, or availability of the Services, either express or implied. Cygames does not guarantee the availability or accessibility of the Services at any time or place chosen by the Customer, or compatibility of the Services with the Customer’s intended use or the device used by the Customer (including devices recommended or presented as recommended devices or recommended user environments within the Services).
  10. Cygames does not guarantee that the registered information etc. from the Customer’s previous device will be transferred to the new device when the Customer replaces the device used to access the Services with a new device due to repair or model change, etc., except in cases where Cygames specifically specifies otherwise. The same shall also apply in the event the Customer has deleted the app or Account information from their device, and to the transfer of registered information etc. when using the Services again.
  11. No communication of any kind between the Customer and Cygames constitutes a waiver of any limitations of liability hereunder or creates any additional warranty not expressly stated in this Agreement.
  12. The contents stipulated in this article shall be effective to the maximum extent permitted by applicable law.

Article 13: Termination

  1. If the Customer withdraws from the Services, all outstanding obligations owed by the Customer to Cygames at that time shall be fulfilled immediately by the Customer.
  2. The Customer agrees that the Customer will lose any Content remaining at the time the Customer withdraws from the Services, such as Game Currency and Game Items, at the time of such withdrawal.
  3. If Cygames terminates the Customer’s access to the Services and use of the Customer’s Account, Cygames will have no liability to the Customer for any time spent by the Customer or for any Game Currency or Game Items acquired by the Customer.
  4. Cygames shall bear no obligation to retain any information (e.g., personal information) of a Customer who has withdrawn from the Services.
  5. The provisions of the preceding four paragraphs shall also apply in the case that Cygames has taken measures to delete the Customer’s account as specified in Article 11(2), item (4).

Article 14: Indemnity

The Customer agrees to reimburse Cygames for all damages resulting from the violation of this Agreement. The Customer releases Cygames from any third-party claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees and court costs) that third parties may incur as a result of or arising from the Customer’s violation of (i) this Agreement; (ii) any law or regulation; or (iii) a third party’s proprietary or intellectual property right.

Article 15: Prohibition on the Transfer of Rights and Obligations

You shall not resell or assign your rights, duties, or obligations under this Agreement, and any attempted assignment or delegation will be void and of no force or effect whatsoever. This Agreement may be automatically assigned by Cygames, in our sole discretion, to a third party, and such an assignment will inure to the benefit of our successors, assigns, and/or licensees. Without limiting the foregoing, we may sell, transfer, or otherwise share some or all of our assets with any parent company, subsidiary, joint venture, and any company under our common control, as well as with a potential acquirer, lender, or investor, including in connection with a merger, reorganization, or sale of assets, or in the event of bankruptcy.

Article 16: Validity of This Agreement

  1. If any part of this Agreement or the Individual Service Agreement is or becomes invalid or unenforceable, the rest of this Agreement and the Individual Service Agreement shall continue to apply and be binding, and any invalid or unenforceable term will be substituted with a valid and enforceable term that reflects Cygames’ intent as closely as possible.
  2. This Agreement and the Individual Service Agreement comprise the entire agreement between parties relating to the subject matter, and (except in the case of fraud or a fraudulent misrepresentation) supersedes all prior understandings of the parties relating to the subject matter of this Agreement and/or the Individual Service Agreement, whether those prior understandings were electronic, oral, or written, or whether established by custom, practice, policy, or precedent, between the parties.

Article 17: Force Majeure

Cygames is not and shall not be liable for any failure to perform its obligations hereunder due to external, unforeseeable, and irresistible circumstances, such as changes or problems caused by natural disasters, war, terrorism, riots, cyber attack, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures (including network infrastructure failures related to the platform on which the Services are provided), strikes, pandemics (including government requests relating to a pandemic), or shortages of transportation facilities, fuel, energy, labor, or materials.

Article 18: Governing Law and Jurisdiction

Before bringing a formal legal case, the Customer should contact Cygames’ customer support team. Most disputes can be resolved that way. This Agreement shall be governed in all respects by the laws of Japan. The Customer agrees that any claim or dispute the Customer may have against Cygames must be resolved exclusively by the Tokyo District Court in Japan. The UN Convention on Contracts for the International Sale of Goods (CISG) shall be excluded. The mandatory provisions of the region in which the user resides in shall remain unaffected by this choice of law.

For residents of the United States, the following shall apply in place of Article 18:

PLEASE NOTE THE DISPUTE RESOLUTION PROCEDURES (DEFINED BELOW), WHICH, SUBJECT TO LIMITED EXCEPTIONS, REQUIRE YOU TO ARBITRATE ANY CLAIMS YOU MAY HAVE AGAINST CYGAMES ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY.

Choice of Law & Forum

This Agreement is governed by the laws of Japan, without resort to the conflict of laws principles of any jurisdiction. You further agree that any Disputes (defined below) not subject to arbitration pursuant to the Dispute Resolution Procedures shall be resolved by Tokyo District Court and you agree and submit to the exercise of personal jurisdiction of such court for the purpose of litigating any such claim or action.

Notwithstanding the provision in the preceding paragraph with respect to applicable substantive law, any arbitration conducted pursuant to the Dispute Resolution Procedures shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16).

Dispute Resolution Procedures

If there is any controversy, claim, action, or dispute arising out of or related to your use of our Services, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it (“Dispute”), you and Cygames agree to resolve the Dispute through the following procedures (the “Dispute Resolution Procedures”), even if the Dispute arose prior to the Effective Date of this Agreement.

Informal Dispute Resolution

You and Cygames agree to first attempt to avoid the costs of formal dispute resolution by giving each other a full and fair opportunity to address and resolve the Dispute informally. The party with the complaint (the “Complaining Party”) shall send written notice to the other party (the “Receiving Party”) describing the facts and circumstances of the Dispute (a “Dispute Notice”).

All Dispute Notices must: (i) be signed by the Complaining Party; (ii) include the Complaining Party’s name, physical address, and email address; (iii) describe with specificity the nature and basis of the Dispute in a manner sufficient for the Receiving Party to evaluate the merits of the Complaining Party’s individualized claim; and (iv) set forth the alleged damage and harm suffered and the specific relief sought with a calculation for it. Each Dispute Notice is limited to a single Dispute between you and Cygames. As such, your Dispute and the Disputes of other parties may not be combined into a single Dispute Notice.

Dispute Notices shall be sent:

  • to Cygames: at the email address service_info@contact.cygames.co.jp; and
  • to the Customer: by first-class or certified mail to the physical address we have on file for you (if any) and by email to the email address we have on file for you (if any). If we do not have any address on file for you, or if we are, for any reason, unable to provide notice via the contact information on file, we reserve the right to provide notice by other reasonable means.

You and Cygames agree to attempt to resolve the Dispute through informal negotiation within sixty (60) days beginning on the date that a valid Dispute Notice is sent (the “Informal Negotiation Period”). During the Informal Negotiation Period, the parties are required to conduct an individual meet-and-confer in person, or via teleconference or videoconference, that addresses only the Dispute between you and Cygames (the “Conference”). If you are represented by counsel, your counsel may participate in the Conference, but you will also need to participate. Cygames will participate in the Conference through one or more representatives, which may include our counsel.

Both you and Cygames agree that the foregoing informal dispute resolution procedure (the “Informal Dispute Resolution Procedure”) is a condition precedent that must be satisfied before initiating any arbitration or litigation or otherwise filing any claim against the other party.

If any aspect or requirement of the Informal Dispute Resolution Procedure has not been completed or satisfied, the parties agree that

  • a court of competent jurisdiction may enjoin the filing or prosecution of any arbitration or litigation and
  • unless prohibited by law, no arbitration administrator shall accept or administer any arbitration or demand fees in connection with the Dispute.

Individual Arbitration

IF ANY DISPUTE CANNOT BE RESOLVED BY THE INFORMAL DISPUTE RESOLUTION PROCEDURE, YOU AND CYGAMES AGREE THAT SUCH DISPUTE SHALL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT NEITHER PARTY WILL HAVE, AND WE EACH HEREBY WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE ITS CLAIMS, AND THAT NEITHER YOU NOR CYGAMES IS PERMITTED TO PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. OTHER RIGHTS THAT YOU AND WE WOULD HAVE IN COURT WILL NOT BE AVAILABLE OR WILL BE MORE LIMITED IN ARBITRATION, INCLUDING DISCOVERY AND APPEAL RIGHTS.

All such Disputes shall be exclusively submitted to JAMS (https://www.jamsadr.com/) for binding arbitration under its rules then in effect (as modified by these Dispute Resolution Procedures) before one arbitrator to be mutually agreed upon by both parties (a Dispute submitted to JAMS for arbitration being a “Demand for Arbitration”). The arbitration shall be conducted in accordance with the JAMS Consumer Arbitration Minimum Standards (the “Minimum Standards”) if (and only if) it is determined by JAMS or the arbitrator that the Minimum Standards are applicable to the Dispute.

The Minimum Standards are available at https://www.jamsadr.com/consumer-minimum-standards. The location of any hearings will be determined by the applicable JAMS rules, provided that if the claim is for $5,000 or less, you may choose to (a) have the arbitration conducted solely on the basis of the documents submitted to the arbitrator or (b) hold a hearing by teleconference or videoconference.

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any Dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this Agreement, including any claim that all or any part of this Agreement is void or voidable. For the avoidance of doubt, you and Cygames agree that the arbitrator shall have the exclusive power to rule on his or her own jurisdiction, including any objections with respect to the existence, scope, or validity of these Dispute Resolution Procedures or the arbitrability of any claim or counterclaim. The award rendered by the arbitrator, if any, may be confirmed and enforced in a court of competent jurisdiction.

Mass Arbitration

This Section 3 of the Dispute Resolution Procedures applies to Mass Arbitrations (defined below) and supersedes any provision to the contrary in this Agreement.

If you or Cygames files a Demand for Arbitration that is one of fifty (50) or more similar Demands for Arbitration filed against the other party (i.e., against you or Cygames, as applicable) by parties represented by the same law firm or law firms acting in coordination (“Mass Arbitration”), the arbitration of the Dispute, and all other Disputes constituting the Mass Arbitration, shall be conducted in accordance with the JAMS Mass Arbitration Procedures and Guidelines, including the JAMS Mass Arbitration Fee Schedule (the “Mass Arbitration Procedures”). The Mass Arbitration Procedures are available at https://www.jamsadr.com/mass-arbitration-procedures.

You and Cygames agree that, in the event of a Mass Arbitration, any issues arising under or relating to (i) the interpretation, applicability, enforceability, or formation of this Agreement, including any claim that all or any part of this Agreement is void or voidable, or (ii) the jurisdiction of the arbitrator, including any objections with respect to the existence, scope, or validity of these Dispute Resolution Procedures or the arbitrability of any claim or counterclaim, shall be decided by a court of competent jurisdiction.

Exceptions

Notwithstanding any other provision of this Agreement, you or Cygames may (i) bring an individual claim or elect to resolve a Dispute in small claims court in the United States consistent with any applicable jurisdictional and monetary limits that may apply (so long as the action is litigated exclusively in small claims court and is not removed or appealed to a court of general jurisdiction) and (ii) file an individual claim in court to

  1. enjoin the infringement or other misuse of its intellectual property rights or
  2. seek a declaration that the other party is in breach of this Agreement.

You and Cygames agree that any claims referenced in the preceding sentence must be brought and maintained on an individual basis.

In addition, nothing in this Agreement prohibits you or Cygames from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf (or vice versa).

Severability

If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement.

Article 19: No Waiver

Our failure to act with respect to a breach by you or others does not waive our right to act with respect to a subsequent or similar breach or breaches. If Cygames does not exercise or enforce any legal right or remedy which is contained in this Agreement or the Individual Service Agreement (or which Cygames has the benefit of under any applicable law or regulation), such action or inaction shall not be taken to be a formal waiver of Cygames’ rights, and all such rights or remedies shall still be available to Cygames. Any waiver must be in writing and signed by both parties to be legally binding.

Article 20: Consumer’s Rights

For residents of California, the following shall apply:

Under California Civil Code Section 1789.3, residents of California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. You may contact Cygames at service_info@contact.cygames.co.jp (email).

For residents of South Korea, the following shall apply:

Refund of Fee-Based Services

  1. Notwithstanding Article 7(3), the Customer may cancel any Fee-Based Service and demand a refund within seven (7) days from the purchase date or the start date of the Fee-Based Service; provided, however, the Customer will not be entitled to a refund in any of the following cases:

    1. the goods or services are lost or damaged due to a cause attributable to the Customer;
    2. the Customer has used or partially consumed the goods or services;
    3. the resale of the goods or services is difficult due to the passage of time;
    4. the packaging of reproducible goods or services is damaged;
    5. the provision of Services or digital content has begun (excluding the parts that have not yet begun to be provided in the case of a contract consisting of divisible Services or divisible digital content); or
    6. any other reason stipulated by law to ensure the secure transaction of the product.

    In the event that the Customer may not cancel a Fee-Based Service for reasons 2 through 5 above, Cygames shall take measures to ensure that the Customer is not blocked from exercising the cancellation right by clearly indicating such fact on the product’s packaging or another location that is easily noticeable by the Customer, or providing a test sample of the product to the Customer.

  2. Notwithstanding the provision above, if the contents of the Fee-Based Service are different from the labeling, advertisement, or terms of the agreement, the Customer may cancel a Fee-Based Service within three (3) months of the purchase date or start date of the Fee-Based Service, or thirty (30) days from the date on which the Customer realizes or could have realized a discrepancy.
  3. In the event the Customer cancels any Fee-Based Service, Cygames shall immediately withdraw/delete the Fee-Based Service and refund the payment for the Fee-Based Service made by the Customer within three (3) business days of withdrawal/deletion; provided, however, if any of the cancelled products or Services have been already used or consumed in part by the Customer, Cygames may only refund the amount remaining after deducting the value of the Fee-Based Service that has already been used or consumed by the Customer.

For residents of France, Germany, Spain, Italy, and the United Kingdom, the following shall apply:

Right to Withdrawal and Instructions for the Right to Withdrawal

You have the right to withdraw from any purchase within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day you enter the contract for any purchase.

To exercise the right to withdrawal, you must inform us of your decision to withdraw from the contract with a clear statement (e.g., a letter sent by mail, fax, or email). You may use the Model Withdrawal Form below, but it is not obligatory. We will confirm the receipt of your withdrawal without undue delay on a durable medium.

To meet the withdrawal deadline, it is required of you to send your request concerning the exercise of your right to withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from any purchase, you will still need to pay for any services provided up to the time you withdraw but we will reimburse you for the balance of all payments we have received from you for the purchase after deducting such amount.

We will make the reimbursement without undue delay and no later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Early Expiration of the Right to Withdrawal

In relation to purchase of Game Items, the right to withdrawal expires if you commence using the Game Items after you have expressly consented to such commencement prior to the expiry of the withdrawal period, and you have acknowledged that by this consent you lose your right to withdraw.

Model Withdrawal Form

(If you want to withdraw from the contract, please complete and return this form.)

  • To Cygames, Inc.:

I hereby give notice that I withdraw from my contract [for the supply of the following digital content/for the provision of the following service]:

  • Ordered on:
  • Name of Customer(s):
  • Address of Customer(s):
  • Signature of Customer(s) (only if this form is notified on paper):
  • Date:

The following shall also apply for residents of France, Germany, Spain, Italy, and the United Kingdom:

  • The limitations of liability and waiver of damages in Article 12(3) are not applicable.
  • Notwithstanding Article 12(9) and subject to certain exceptions,
    • under applicable consumer law, the Customer may be entitled to a refund if Services are not as described or of satisfactory quality; and
    • under applicable consumer law, the Customer may be entitled to a repair of the Device or compensation if the Customer can show the fault of Services has damaged the Device and Cygames did not use reasonable care and skill.
  • Article 18 shall not prohibit the Customer from bringing a claim or dispute against Cygames in the country of the Customer’s habitual residence.

LATAM ADDENDUM TO THE TERMS OF SERVICE
Shadowverse: Worlds Beyond – Latin America

Applications for this Addendum

  1. This LATAM Addendum to the Terms of Service (“Addendum”) applies to users located in Latin America who access, install, use or acquire content, virtual currency, digital items, paid services or whichever features related to Shadowverse: Worlds Beyond – Latin America (“Game” or “Services”).
  2. This Addendum complements the global Terms of Service made available by Cygames for the Game (“Global Terms”). In case of conflict between this Addendum and the Global Terms regarding users located in Latin America, this Addendum shall prevail only as necessary to fulfill the local applicable mandatory law.
  3. Nothing in this Addendum shall be understood as a waiver, limitation, or exclusion of non-waivable rights of consumers, children and teenagers, data subject, or users protected by mandatory rules applicable in the user's country of residence.
  4. Unless directly indicated otherwise, the defined terms used in the Global Terms shall have the same meaning in this Addendum.

Services, Game and Relations with Cygames and Local Partners

  1. The Game is operated and made available by Cygames. Nuuvem or other local partners may, as applicable, engage in localization, regional page, marketing, distribution, first-level support, payment processing, provision of digital products, or other activities related to the Game in Latin America.
  2. Any action or involvement by Nuuvem or other local partners shall not affect the ownership of the Game, intellectual property rights, content, trademarks, virtual currency, or digital items, which remain subject to the Global Terms and the rules defined by Cygames.
  3. When purchase, support, activation, redemption, or access to any feature depends on a platform, app store, digital store, payment partner, or third-party channel, the user must also comply with the terms and policies of such third parties, provided they are duly made available to the user.

Minors, Parental Consent, and Content Rating

  1. Underage users, in accordance to the laws of their country of residence, may only use the Game with the assistance, authorization, or representation of their parents or legal guardians, where required by applicable law.
  2. By allowing a minor to use the Game, parents or legal guardians acknowledge that they have read and accepted the Global Terms, this Addendum, and other applicable policies, and that they will be responsible for supervising the use of the Game, including purchases, online interactions, communications, the use of virtual currency, digital items, and social features.
  3. Access to the Game, certain features, content, purchases, communications, campaigns, advertising, or interaction resources may be limited, blocked, or adjusted depending on the user's declared age, the Game's age rating, the rules of the platform used, and applicable law.
  4. The user represents and warrants that the information about age, country of residence, and all other data provided during registration, access, or purchase is true, complete, and up to date. Incorrect declaration of age or country of residence may result in feature restrictions, cancellation of transactions, account suspension, or other measures permitted by applicable law.
  5. Without prejudice to Cygames’ global rules, if there is any suspicion that an account belongs to a minor without appropriate authorization, or if local law requires specific treatment, Cygames and/or its local partners may restrict purchases, limit features, request additional confirmation, terminate access to certain features, or adopt other reasonable measures for the protection of the minor and compliance with the law.

Digital Purchases, Virtual Currency and In-Game Items

  1. The Game might offer paid services, virtual currency, credits, digital items, passes, bundles, characters, cards, cosmetics, subscriptions, additional content, or other paid features (“Paid Content”), as made available by Cygames or by authorized platforms.
  2. Unless directly provided otherwise, virtual currency, credits, digital items, and other Paid Content constitute a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable license for use within the Game. This content does not constitute legal tender, balance, security, crypto-asset, deposit, investment, or value redeemable for cash.
  3. The user will not sell, transfer, license, rent, lend, exchange, give, or commercially exploit accounts, virtual currency, credits, digital items, cards, characters, passes, or other Paid Content, except when directly authorized by Cygames in writing or through an official feature of the Game.
  4. Prices, payment methods, accepted currencies, taxes, fees, product availability, purchase limits, and paid features may vary depending on the user's country, platform, digital store, payment partner, and rules applicable to the user. Relevant information about pricing and availability shall be displayed before the purchase is completed, whenever applicable.
  5. Cygames, Nuuvem, and/or their payment partners can refuse, cancel, suspend, or review transactions in the event of suspected fraud, chargeback, unauthorized use of a payment method, registration inconsistency, violation of the Global Terms, violation of this Addendum, or legal/regulatory requirement.

Refunds, Cancellation, Chargeback and Failure in the Service

  1. Global rules regarding the non-refundability of virtual currency, digital items, or Paid Content are still applicable to the maximum extent permitted by law. However, nothing in the Global Terms or in this Addendum limits mandatory consumer rights provided under applicable local law, including rights related to improper billing, failure to perform service, non-delivered products, right of regret when applicable, defects, fraud, chargebacks, or mandatory policies of platforms and digital stores.
  2. Where a right of cancellation or refund is provided under local law, the request must be submitted through the support channels designated for the region, accompanied by the necessary information to identify the purchase, account, payment method, and reported issue.
  3. Refunds may be refused, completely or in part, when allowed by applicable law, especially if there has been use, consumption, redemption, transfer, fraud, violation of the Global Terms, or technical impossibility of reversing Paid Content that has already been used.
  4. In the event of a purchase made through an app store, third-party platform, payment gateway, local partner, or digital store, the processing of said refund may also follow the rules, deadlines, and procedures of such third parties, without prejudice to mandatory consumer rights provided under local law.
  5. Chargebacks, reversals, payment disputes, or indications of fraud may result in temporary or permanent suspension of access to Paid Content, purchase blocks, account review, or other reasonable anti-fraud measures, without prejudice to any eventual resolution by the user.

Packs, Gacha, Loot Boxes and Paid Random Rewards

  1. If the Game offers packs, gacha, loot boxes, reward boxes, random cards, digital draws, paid random reward mechanics, or any substantially similar feature (“Paid Random Mechanics”), Cygames shall provide clear and accessible information about the existence of these mechanics, their mode of operation, and, where applicable or required by law, the drop rates or probabilities of obtaining items, categories, or rewards.
  2. Access, purchase or use of Paid Random Mechanics may be restricted by age, country, platform, age rating, parental controls, digital store rules, or applicable law.
  3. Regarding children and teenagers, Cygames and/or its local partners may adopt additional measures, including blocking, limitations, prominent disclaimers, parental controls, regional disabling, or mandatory legal guardian authorization, as necessary to comply with applicable law.

Advertising, Campaigns, and Commercial Communications

  1. The Game and related pages may display advertising, offers, campaigns, sales, commercial communications, and information regarding products by Cygames, Nuuvem or third parties, subject to applicable law and the user's privacy preferences.
  2. Commercial communications may depend on consent, legitimate interest, a prior relationship with the user, or other basis allowed by local law. The user may request to unsubscribe from promotional communications through the mechanisms provided in the communication itself or through the referred channels.
  3. Targeted advertising, profiling, tracking, and offer customization involving children and teenagers shall comply with applicable local law, including any specific restrictions for minors.

Support, Local Service and Communication with Users

  1. The user may get in touch through the support channels shown in the regional page, in the Game, in the applicable store or in the Global Terms. Depending on the country and platform, support may be provided by Cygames, Nuuvem, or authorized partners.
  2. Whenever local support is provided in Latin America, this support may cover general questions, access issues, purchases, payments, chargebacks, technical incidents, content, reports, privacy, and other game-related topics, subject to the operational limits of each channel.
  3. Certain requests may require verification of identity, account details, proof of payment, order number, platform used, technical logs, or other information necessary for request analysis, fraud prevention, compliance with legal obligations, or the regular exercise of rights.
  4. Relevant communications regarding purchases, changes to terms, security, support, incidents, service termination, or other operational information may be sent via email, in-game notice, website message, support center, or other reasonable means.

Availability, Changes and Service Termination

  1. The Game is a live-service online product, subject to updates, maintenance, balance adjustments, expansions, content removal, temporary events, bug fixes, instability, and eventual termination of features or platforms.
  2. Cygames may modify, suspend, limit, or discontinue features, content, events, Paid Content, virtual currency, digital items, platforms or even the Game itself, subject to the Global Terms and mandatory consumer rights provided under local law.
  3. Whenever material changes significantly affect users in Latin America, Cygames will use reasonable efforts to provide notices in advance or adequate communication through the available channels, except when the changes arise from urgency, security, legal requirements, fraud, authority orders, emergency maintenance, or technical necessity.
  4. In the event of definitive termination of the Game or an essential feature in the region, Cygames may notify users through reasonable means and specify any consequences regarding access, account, virtual currency, digital items, and Paid Content, without prejudice to mandatory consumer rights applicable in the user's country of residence.

Forbidden Conduct and Safety

  1. In addition to the prohibited conduct defined in the Global Terms, the user shall not engage in fraud, unauthorized resale, unauthorized commercial exploitation, use of third-party payment methods without authorization, location manipulation via VPN/proxy to circumvent territorial rules, reverse engineering, abusive automation, use of bots, exploitation of bugs, money laundering, infringement of third-party rights, harassment, hate speech, illegal content, or any act prohibited under applicable local law.
  2. Cygames, Nuuvem and/or authorized partners may take reasonable action regarding security, anti-fraud, moderation, access restriction, transaction blocking, account suspension, content removal, or reporting to competent authorities when necessary to protect the Game, users, third parties, or the integrity of the service, or to comply with legal obligations.

Applicable Law, Jurisdiction, Arbitration, and Mandatory Local Rights

  1. Global Terms shall continue to govern applicable law, jurisdiction, arbitration, or dispute resolution method provided by Cygames, except to the extent that such provisions are incompatible with mandatory rights of consumers or users protected under applicable local law.
  2. Nothing in the Global Terms or in this Addendum prevents the user from exercising non-waivable rights before administrative institutions, consumer protection authorities, data protection authorities, small claims courts, judicial courts, or other competent authorities when guaranteed by applicable local law.
  3. Any possible invalidity or unenforceability of any provision of this Addendum in any given country shall not affect the validity of the remaining provisions, which shall remain applicable to the maximum extent permitted by law.

Language and Updates

  1. This Addendum can be made available in Brazilian Portuguese and Latin-American Spanish. In the event of any conflict between versions, the version designated by Cygames as the official version shall prevail, without prejudice to the user's mandatory rights provided under local law.
  2. This Addendum might be periodically updated to reflect changes in Game, features, business practices, legal requirements, or regional operations. Material changes will be communicated through reasonable means when required by applicable law.

Privacy Policy

Original Effective Date: August 20, 2026
Last Updated: August 20, 2026

Cygames, Inc., as well as its subsidiaries and affiliated entities (“Cygames,” “we,” or “us”), takes the protection of your personal data very seriously. The following privacy policy (the “Privacy Policy”) will provide you with information about personal data that we collect and how it is processed and used.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BECAUSE, BY USING THE SERVICES, YOU CONSENT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND TO OUR PROCESSING OF PERSONAL DATA FOR THE PURPOSES STATED BELOW. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.

In order to ensure the secure processing of your personal data, we have implemented all safeguards required by law.

1. Scope of This Privacy Policy

This Privacy Policy applies only to services related to “Shadowverse: Worlds Beyond - Latin America” controlled by Cygames (the “Services”).

2. Personal Data Collected (Categories and Sources of Personal Data)

We may collect the following personal data:

  • Your name, address, email address, and social media accounts, if you provide them to us
  • Whether you are currently using the Services or you are still considering using the Services, and if you are currently using the Services, the version of the Services you are using
  • Your Internet Protocol (IP) address, cookies, and other online identifiers
  • Your behavioral data on the internet including browsing history and information on your interaction with a website
  • Your date of birth and/or telephone number if necessary for us to provide the Services
  • Information regarding the connection between you and other users in relation to invitations and referrals to the Services
  • Device information
  • Countries/areas where you live
  • Log information
  • Information about your accounts associated with the Services’ game platform
  • Contents of your inquiries, including problems you experience, if you contact us to make inquiries
  • Inferences drawn from personal data to create your profile reflecting a person’s preferences or behavior and the like
  • Other personal data required to provide the Services (you will be notified separately of the category of data if required under applicable data protection regulations)

Personal data is collected directly from you, collected indirectly from service providers and platforms and other third parties, or inferred from collected data.

3. Cookies

We use cookies in the Services.

Cookies are small text files that websites send to your device for the purpose of keeping records. Cookies identify your device and, typically, your web browser. Some cookies are necessary to operate our website (e.g., establishing sessions), while other cookies provide enhanced functionality, gather analytical data to improve performance, enable us or our AdTech partners to deliver personalized advertisements by tracking you across the Internet, or enable sharing via social media.

You can choose whether to allow us or third parties (e.g., our analytics, AdTech, and social media partners) to set cookies which are not strictly necessary for the functioning of our website via the cookie banner and settings provided on our website.

Please be aware that when we talk about “cookies,” this term also includes other technologies (such as pixel tags and web beacons) which have the same purpose as the cookies described in this Privacy Policy.

First-party cookies are put on your device directly by the website you are visiting.

Third-party cookies are placed on your device, not by the website you are visiting, but by a third party such as an advertiser or a provider of analytics software.

If you would like to know the details of our use of cookies or change settings for the use of cookies, please refer to our Privacy Settings.

You may also set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. If you do so, you may not be able to take advantage of the personalized features enjoyed by other users of the Services.

4. Use of Tracking and Similar Tools Provided by Third Parties

We engage in targeted advertising and use advertisers to serve advertisements on and off our Services. These third parties use cookies and similar technologies to collect or receive information from our Services and elsewhere on the Internet and use that information to provide you with targeted ads. You may remove yourself from the targeted advertising of companies within the Network Advertising Initiative by opting out via their official website (https://optout.networkadvertising.org/?c=1), or of companies participating in the Digital Advertising Alliance program by opting out here: https://optout.aboutads.info/?c=2&lang=EN. You can also use the Digital Advertising Alliance mobile app, available on the App Store, Google Play, and Amazon’s Appstore, to control interest-based advertising on apps on your mobile device. Mobile app guidance is available here: https://digitaladvertisingalliance.org/app.

Additionally, we use Google Analytics. Google Analytics is a web analytics service provided by Google LLC (“Google”) which collects anonymous statistical and analytical information about how our users use the Services. For example, Google gathers and aggregates data on page views and clicks within the Services. These analytics are not used to track your journey to other websites or to identify you. The information generated by the Google Analytics cookies about your use of the Services (including your IP address) will be transmitted to and stored by Google on servers in the United States.

You can find a more detailed account of Google’s privacy policy here:

https://policies.google.com/privacy?hl=en

Instructions on how to opt out of Google Analytics using a specific plug-in are available at the following link: https://tools.google.com/dlpage/gaoptout. Note that this opt-out is specific to Google activities.

We use Google Analytics for Firebase and Firebase Crashlytics. Google Analytics for Firebase is a web analytics service provided by Google which collects anonymous statistical and analytical information about how our users use the Services. Firebase Crashlytics is provided by Google and collects information about the device on which you are using the Service, information about crash conditions, and other information. The collection and use of device and other information is governed by the Firebase Policy, available at the following link: https://firebase.google.com/support/privacy.

We also use Adjust, an advertisement tracking tool for smartphone apps provided by Adjust GmbH. This tool makes it possible to measure and analyze the effectiveness of smartphone advertising. Adjust collects personal information as described below and aggregated information (information about groups or categories of persons, which does not identify and cannot reasonably be used to identify an individual person). Adjust uses IDFA, GPS, ADID, and log files to help the app analyze how users use the app. The information held in log files includes the user's IP address, internet service provider, and date/time stamp, as well as user activity. Furthermore, Adjust utilizes a variety of tracking methods to collect information.

You can find a more detailed account of Adjust’s privacy policy here: https://www.adjust.com/terms/privacy-policy.

We use Datadog, which is provided by Datadog, Inc., in conjunction with the use of the Services. Datadog is a service that acquires anonymized system log information issued in conjunction with the use of the Services and measures the your activity history, etc.

You can find a more detailed account of Datadog’s privacy policy here: https://www.datadoghq.com/legal/privacy/.

5. Your Choice Regarding Online Tracking

Our online services are not designed to respond to “Do Not Track” requests from browsers. However, you may communicate your privacy preference via the Global Privacy Control opt-out preference signal. To install Global Privacy Control, which is a device-specific browser or browser extension, please visit their official website (https://globalprivacycontrol.org/).

6. Use of Personal Data

We may process your personal data for the purposes described below:

  • To deliver content such as games, video, and music; and provide related services
  • To develop services; compile statistics, analysis, and questionnaires; and conduct other marketing activities intended to improve services
  • To contact and communicate with you to respond to your inquiries and complaints
  • To provide you with special offers, campaign information, updated information and other new services, newsletters, and any other information from Cygames or other third parties
  • To complete a transaction or service requested by you
  • To fulfill marketing or promotional purposes
  • To allow you to share links to our content on social media
  • To improve the Services
  • To create and publish content that is the most relevant to you
  • To notify you about a change to this Privacy Policy or the Terms of Service, if necessary
  • To resolve disputes with you
  • For other purposes of use as separately disclosed

Provision of your personal data is mandatory in some cases, such as for a statutory reason, contractual requirement, or a requirement necessary to enter into a contract. We may be unable to provide our service to you if you don’t provide such personal data.

7. Disclosure to Third Parties

We may share or disclose your personal data specified in Article 2 (Personal Data Collected (Categories and Sources of Personal Data)) to the extent necessary with or to third parties for the following purposes:

  • To provide the Services to you, we may disclose your personal data to service providers. Service providers are agents or independent contractors which provide the Services on behalf of us (including those involved in the organization of esports competitions), help us develop and maintain the Services, and provide other administrative services to us. Such service providers include ExPlay, Inc., Keywords International Co., Ltd., and Kids Web Services, Ltd.
  • In addition, to store and manage data on servers, we may use Amazon Web Services, Inc. (“AWS”), Zendesk, Inc., Akamai Technologies, Inc., Tencent Holdings, Ltd., and other cloud service providers to process your personal data. We may also disclose your personal data to service providers who provide services to evaluate the effects of advertisement. When engaging service providers, we enter into agreements for the protection of personal data with the delegated parties and request consent to the terms and agreements thereof so as to safely manage personal data.
  • Data collection by social media providers and video distribution platforms: Buttons through which you can share our content on social media or video links to video distribution platforms may be embedded in our websites. In this case, the social media providers and video distribution platforms may obtain your personal data.
  • To comply with laws and regulations, we may share personal data when necessary or in the good-faith belief that such action is necessary under the requirements of a law or regulation, a legally binding court order, or a governmental order from an investigative agency or competent regulatory authority that is issued with due process, to protect and defend our rights or property or both, or to act in urgent circumstances when it is necessary to protect the life, body, or property of a person, and the consent of the identified individual is difficult to obtain.
  • We may share or disclose personal data with or to third parties as part of any corporate reorganization process including, but not limited to, mergers, acquisitions, and sales of all or substantially all of our assets.

8. Security

No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information that you transmit to us, and you understand that any information that you transfer to Cygames is transmitted at your own risk. Cygames specifies rules for the protection of personal data, and incorporates appropriate administrative, technical, organizational, and physical security measures that are required under applicable regulations. We use firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of said firewalls and secure server software.

If we learn of any security systems breach, we may attempt to notify you electronically so that you can take the appropriate protective measures. By using the Services or providing personal data to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. We may post a notice on our Services if a security breach occurs. We may also send an email to you at the email address you have provided to us.

9. Rights of Data Subjects

We respect the rights you have under the personal data protection regulations applicable to you. You may demand the disclosure of, correction of, addition to, or deletion in the content of; stoppage or elimination of usage of; or stoppage of third-party provision of your personal data or disclosure of records for the provision of your personal data to third parties pursuant to the Act on the Protection of Personal Information of Japan. In addition to these rights, other rights may be granted to you under the applicable personal data protection regulations of other countries, as may be applicable. For example, in accordance with personal data protection regulations of an applicable country, you may be granted the following rights, and if the conditions prescribed by such personal data protection regulations are satisfied, we will comply with your exercise of such rights.

  • Access to your personal data:
    The right to obtain confirmation from us on whether your personal data has been or is being processed, and if it has been or is being processed, the right to access the relevant personal data and specific related information
  • Correction of your personal data:
    The right to modify incorrect personal data regarding you without unreasonable delay and the right to complete your personal data that is incomplete
  • Deletion of your personal data:
    The right to delete personal data related to you without unreasonable delay
  • Restriction on the processing of your personal data:
    The right to restrict the processing of your personal data
  • Objecting to the processing of your personal data:
    The right to file an objection to the processing of your personal data if it affects your rights
  • Withdrawal of consent:
    The right to withdraw your consent on which we rely to process your personal data (however, your withdrawal of consent does not affect the lawfulness of processing conducted based on your consent before its withdrawal)
  • Data portability:
    The right to receive your personal data in a structured and generally machine-readable form, and the right to transfer the data to third parties without interference from us

If you wish to exercise any of the foregoing rights, please inquire with us using the contact information stated in Article 17 (Contacting Us). In order to confirm your identity, it may be necessary for us to ask for specific information from you. In addition, in order to streamline correspondences from us, we may contact you to ask for additional information in connection with your inquiry.

Further, you may directly file a complaint with the relevant supervisory agency in connection with our processing of your personal data.

10. Accounts Information

Access to your account and our Services is sometimes only possible through the use of an individual user ID and password. To protect the confidentiality of personal data, you must keep your password confidential and not disclose it to any other person. Please note that we will never ask you to disclose your password in an unsolicited phone call or email. CYGAMES IS NOT RESPONSIBLE FOR ACTIONS TAKEN REGARDING YOUR ACCOUNT WHILE A USER IS LOGGED IN USING YOUR USER ID AND PASSWORD.

11. Retention Period

We retain personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for compliance and protection purposes.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

12. International Transfer of Information

Personal data which you choose to provide to us will be stored in Japan. We may transfer (by any means including sending or allowing access) that information to countries or areas outside of the country or area where you live in accordance with applicable laws and regulations. At this moment, we transfer personal data to Japan and the United States. In addition, our service providers also use cloud servers provided by AWS, and your personal data may be processed in any of the regions or edge locations stated in the page below:

https://aws.amazon.com/about-aws/global-infrastructure/regions_az/

Such personal data may be processed by such parties for the term necessary to fulfill purposes specified in Article 7 (Disclosure to Third Parties).

13. Chat Rooms, Forums, and Other Public Posting Areas

Please note that any information you include in a message you post to any chat room, forum, or other public posting area is available to anyone with Internet access. If, for example, you do not want people to know your email address, do not include it in any message you post publicly. PLEASE BE EXTREMELY CAREFUL WHEN DISCLOSING ANY INFORMATION IN CHAT ROOMS, FORUMS, AND OTHER PUBLIC POSTING AREAS. WE ARE NOT RESPONSIBLE FOR THE USE BY OTHERS OF THE INFORMATION THAT YOU DISCLOSE IN CHAT ROOMS, FORUMS, AND OTHER PUBLIC POSTING AREAS.

14. Third-Party Services

This Privacy Policy applies solely to information collected on the Services. The Services may contain links to other web services. We are not responsible for the privacy practices or the contents of these other web services.

15. Changes to This Privacy Policy

We reserve the right to change this Privacy Policy from time to time. When we do, we will also revise the “last updated” date at the top of this Privacy Policy. For some changes to this Privacy Policy we may attempt to obtain your consent before implementing the change by placing a notice on the Services. The continued use of the Services following such notice will be viewed as consent to such changes unless otherwise specified.

16. Our Policy Regarding Children

If we learn that we have collected personal data from a child under the age of 13 without legal grounds, we will delete the information as quickly as possible. If you believe that we may have any information from or about a child under the age of 13 without legal grounds, please contact us by email at service_info@contact.cygames.co.jp.

17. Contacting Us

If you have any questions about this Privacy Policy, our privacy practices, or regarding information on or the correction, blockage, or deletion of data, please contact us by email at service_info@contact.cygames.co.jp.

Addendum for Residents of the European Economic Area and the UK

For residents of the European Economic Area and the UK, the following shall also apply.

1. Legal Basis for Processing

We will always process your personal data based on one of the legal bases provided for in the GDPR (Articles 6 and 7). We process your personal data for the purposes stipulated in the following paragraphs based on the legal grounds listed below.

(a) Performance of a contract (Article 6(1)(b) of the GDPR)

We process your personal data because it is necessary for the performance of a contract or in order to take steps at the request of the data subject (that is, you) prior to entering into a contract (Article 6(1)(b) of the GDPR).

(b) Legitimate interests (Article 6(1)(f) of the GDPR)

We process your personal data because it is necessary to do so in order to pursue our legitimate interests (Article 6(1)(f) of the GDPR).

(c) Consent (Article 6(1)(a) of the GDPR)

We process your personal data based on your consent (Article 6(1)(a) of the GDPR).

The above legal grounds shall include the following purposes:

  • To deliver content such as games, video, and music; and provide related services
  • To contact and communicate with you to respond to your inquiries and complaints
  • To complete a transaction or service requested by you
  • To notify you about a change to this Privacy Policy or the Terms of Service, if necessary
  • To develop services; compile statistics, analysis, and questionnaires; and conduct other marketing activities intended to improve services
  • To fulfill marketing or promotional purposes
  • To improve the Services
  • To create and publish content that is the most relevant to you
  • To allow you to share links to our content on social media
  • To process strictly necessary cookies
  • To resolve disputes with you
  • To process cookies (except for strictly necessary cookies) as well as your personal data obtained through such cookies
  • To provide you with special offers, updated information and other new services and other services, newsletters, and any other information from Cygames or other third parties

2. Overseas Transfer of Personal Data

If an adequacy decision is made with respect to a third country, we share or disclose your personal data to a person in that third country on the basis of the adequacy decision (Article 45 of the GDPR). For transfer to Japan, we will transfer your personal data based on the adequacy decision for Japan (https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32019D0419&from=EN).

If no adequacy decision is made with respect to a third country, we share or disclose your personal data to a person in that third country by executing with the transferee the standard data protection clauses (https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en) (Article 46(2)(c) and (5) of the GDPR) approved by the European Commission.

3. Your Rights

You have the following rights:

  • Obtaining information regarding data processing: You have the right to obtain from us all necessary information regarding our processing of data concerning you (Articles 13 and 14 of the GDPR).
  • Access to personal information: You have the right to obtain confirmation from us as to whether or not personal information concerning you is being processed, and, where that is the case, to access personal information and certain information (Article 15 of the GDPR).
  • Rectification and erasure of personal information: You have the right to have us rectify inaccurate personal information concerning you without undue delay and have incomplete personal information completed by us (Article 16 of the GDPR). You also have the right to have us erase personal information concerning you without undue delay when certain conditions are met (Article 17 of the GDPR).
  • Restricting processing of personal information: You have the right to restrict our processing of personal information concerning you when certain conditions are met (Article 18 of the GDPR).
  • Objection to processing of personal information: You have the right to object to our processing of personal information concerning you when certain conditions are met (Article 21 of the GDPR).
  • Personal information portability: You have the right to receive personal information concerning you in a structured, commonly used, and machine-readable format, and to transmit those data to another controller without hindrance from us, when certain conditions are met (Article 20 of the GDPR).
  • Right to withdraw your consent: You have the right to withdraw your consent at any time by the means separately specified at the time we obtain your consent. However, your withdrawal of consent does not affect the lawfulness of processing conducted based on your consent before its withdrawal (Article 7 of the GDPR).
  • Freedom from automated decision-making: You have the right to not be subject to automated (no human involvement) decision-making which produces legal effects or significant effects on you, when certain conditions are met (Article 22 of the GDPR). In addition, regarding our processing of your personal information, if you live in the EEA, you may lodge a complaint directly with the relevant supervisory authority (see here for a list: https://edpb.europa.eu/about-edpb/about-edpb/members_en), or if you live in the United Kingdom, you may lodge a complaint directly with the Information Commissioner’s Office.

4. EEA and UK Representatives

For data protection matters, we have appointed Bird & Bird GDPR Representative Services SRL as our representative in the EEA and Bird & Bird GDPR Representative Services UK as our representative in the UK.

You can contact them by email at the addresses listed below. Your message will be forwarded to appropriate members of their data privacy teams.

EEA Residents: EUrepresentative.Cygames@twobirds.com
UK Residents: UKrepresentative.Cygames@twobirds.com

PRIVACY POLICY ADDENDUM FOR LATAM
Shadowverse: Worlds Beyond – Latin America

1. Applications for this Addendum

1.1. This Privacy Policy Addendum for LATAM (“Privacy Addendum”) applies to the processing of personal data of users located in Latin America who access, install, use or interact with the game “Shadowverse: Worlds Beyond – Latin America” (“LATAM Version”), their regional pages, features, support, campaigns, purchases, virtual currency, digital items, or other related services (“Game” or “Services”). To avoid any doubts, this Addendum does not apply to the global version of “Shadowverse: Worlds Beyond - Latin America”, previously released and operated separately by Cygames.

1.2. This Addendum complements the Privacy Policy made available by Cygames for the Game (“Privacy Policy”). In case of conflict between this Addendum and the Privacy Policy regarding users located in Latin America, this Addendum shall prevail only as far as necessary to fulfill the local applicable mandatory law.

1.3. This Addendum was created to reflect, in a regional and non-exhaustive manner, the privacy and data protection demands applicable in Latin America, including, when applicable, the Brazilian General Data Protection Law - Law #13.709/2018 (Lei Geral de Proteção de Dados, “LGPD”) and equivalent norms on personal data protection in the region’s other countries.

2. Who processes your personal data

2.1. Cygames is primarily responsible for the Game operations, for first degree support to users and for the processing of personal data related to the Services, except when indicated otherwise in specific notices.

2.2. Nuuvem and/or other local partners will be able to process personal data when acting in activities related to the regional page, localization, marketing, distribution, campaigns, reports, payments, antifraud, and services related to platforms under their control, including doubts, complaints, refunds, chargebacks, payment failures, purchase, or delivery errors or other activities authorized by Cygames in Latin America.

2.3. Depending on the activity performed, Nuuvem or other local partners will be able to act as service operators/providers, independent controllers, or joint controllers for the processing, as defined in the applicable contracts, in the instructions from Cygames and in the local law.

2.4. Whenever a purchase, access, payment, support, app store, third party platforms, social media, analytics tool, cloud provider, or payment gateway processes the user’s personal data, the privacy policies of these third parties will also be applicable.

3. Personal data that can be processed

3.1. Depending on the user’s interaction with the Game, its regional page, support, campaigns, and purchases, the following personal data might be processed:

  • registration and identification data, such as name, email, country, language, date of birth, phone number, account identifiers, user ID, screen name, and data voluntarily offered by the user;
  • access and device data, such as IP address, online identifiers, publicity identifiers, cookies, web beacons, pixel tags, logs, Session ID, operating system, browser, device model, technical settings, and usage information;
  • data regarding the usage of the game and Services, such as activity in-Game, interactions, progress, purchases, virtual currency usage, digital items, events, preferences, behavior, usage history, messages, and content sent by the user;
  • purchase and payment data, such as order number, value, currency, payment method, transaction status, chargebacks, reversals, refunds, data required for antifraud, and information processed by payment partners. Cygames and/or Nuuvem will be able to store full card data, which might be processed directly by gateways, acquirers, digital shops, or payment intermediaries;
  • support and service data, such as the content in tickets, complaints, doubts, attachments, receipts, service history, records of communications, technical information, and data required to solve the request;
  • marketing, campaigns and publicity data, such as communication preferences, consents, clicks, views, interactions with campaigns, participation in sales, and ad measurement data;
  • inferences or derived information, such as preference profiles, segmentations, statistics, usage measurements, and behavior indicators, as allowed by the applicable law.

3.2. Additional data may be requested when necessary to comply with legal, tax, regulatory, anti-fraud, support, security, age-verification, child and adolescent protection requirements, or for the regular exercise of rights.

4. Purposes and legal basis of processing

4.1. Personal data might be processed for the following purposes:

  • make the Game available, create and maintain accounts, allow access to Services, deliver content, record progress, operate events, process features, and make the user experience possible;
  • process purchases, payments, virtual currency, digital items, refunds, chargebacks, antifraud, transaction confirmations, payment support, and financial records;
  • respond to doubts, complaints, support requests, technical incidents, access issues, reports, and other interactions initiated by the user;
  • guarantee the safety, integrity, fraud prevention, abuse prevention, moderation, account protection, auditing, investigation of forbidden behavior, and compliance with Global Terms and this Addendum;
  • comply with legal, fiscal, accounting, consumer protection, regulatory, judicial, and administrative obligations or requests from the competent authorities;
  • exercise rights in judicial, administrative, arbitration, or extrajudicial actions, including defense against complaints, chargebacks, frauds, and contract violations;
  • send operational communications, security notices, changes in terms, relevant updates, information about purchases, support, events, and changes in the Game;
  • conduct marketing activities, campaigns, sales, newsletters, recommendations, offers, and commercial communications, as allowed by the applicable law and the user’s preferences;
  • conduct analytics, metrics, statistics, tests, improvements, research, product development, experience customization, and performance evaluation of campaigns;
  • comply with obligations related to child and teenager protection, age verification, restrictions of features, and parental controls, when applicable.

4.2. The legal grounds may vary according to the user’s country and the purpose of processing. When applicable, processing may be based on contract execution, preliminary procedures, compliance with legal or regulatory obligation, regular exercise of rights, legitimate interests, credit protection/antifraud, protection of life or integrity, consent, best interest of children and teenagers, or other grounds permitted by local law.

4.3. Consent will be requested when demanded by law, especially for specific marketing activities, non-essential cookies, customized publicity, children’s or teenagers’ data processing, or other hypotheses on which the local law so demands. The user can revoke their consent through the available means, without loss of validity of any processing carried out prior to said revocation.

5. Cookies, analytics, publicity, and similar technologies

5.1. The regional pages, the Game and the Services will be able to use cookies, web beacons, pixel tags, SDKs, publicity identifiers, logs, and similar technologies to operate the service, maintain the session, remember preferences, improve security, measure performance, analyze usage, customize content, measure campaigns, and display publicity.

5.2. Strictly necessary cookies and technologies might be used for operation, security, authentication, fraud prevention, session maintenance, and delivery of our Services. Cookies and non-essential technologies, such as analytics, campaign measurements, customized publicity, and tracking by third parties, shall be used according to the applicable law and the preferences offered to the user.

5.3. The user can accept, decline, or adjust preferences regarding non-essential cookies through the available mechanisms on the website, in the app, via browser, on the operating system, in the app store, or through the opt-out tools specified in the Privacy Policy.

5.4. Both Cygames, Nuuvem or their partners can use tools for analytics, crash reports, adtech, campaign measurement, social media, and publicity providers. These third parties can process data according to their own policies when they act as independent controllers.

5.5. Behavior-based publicity, segmentation, profiling, or tracking involving children and teenagers must observe applicable legal restrictions in each country and might be limited, deactivated, or submitted to further control.

6. Personal data sharing

6.1. Personal data can be shared, to the extent required and permitted by applicable law, with:

  • Cygames, its affiliates, subsidiaries, and companies of the same economic group;
  • Nuuvem and other authorized local partners for regional activities, marketing, distribution, local page, payments, antifraud, reports, campaigns, and services related to the platforms under its control;
  • hosting, cloud, infrastructure, security, analytics, crash reporting, customer service, CRM, moderation, anti-fraud, email, communication, and support providers;
  • app stores, game platforms, payment platforms, gateways, acquirers, financial institutions, intermediaries, and billing partners;
  • publishers, commercial partners, suppliers, and providers necessary to deliver the Game, purchases, events, campaigns, rewards, tournaments, sales, or specific features;
  • public authorities, regulatory agencies, courts, consumer defense agencies, data protection authorities, fiscal authorities, or third parties, when necessary to comply with legal obligation, a valid order, investigation, the defense of rights, or protection against fraud and abuse;
  • potential acquirers, successors or parties involved in corporate reorganization, merger, acquisition, sale of shares, or equivalent operations, in compliance with the applicable law;

6.2. Sharing will be limited to what is necessary for the purposes described in this Addendum, in the Privacy Policy, or in a specific notice. Cygames and its partners will adopt reasonable contractual, technical, and organizational measures to protect shared personal data.

6.3. The user database shall not be sold, rented or transferred to third parties for purposes that are incompatible with this Addendum, with the Privacy Policy, or with the applicable law.

7. International data transfer

7.1. Since the Game is operated globally, the personal data of users located in Latin America can be stored, accessed, or processed outside the user’s country of residence, including Japan, the United States, and other countries where Cygames, its affiliates, Nuuvem, cloud providers, platforms, gateways, analytics tools, suppliers, or partners are located.

7.2. International transfers will be carried out according to mechanisms allowed by applicable local law, which may include contracts, specific data protection clauses, consent when required, contract compliance, regular exercise of rights, global services provisions, or other legally recognized hypotheses.

7.3. Whenever it is demanded by applicable law, Cygames and/or their partners shall adopt reasonable measures to ensure the adequate levels of protection to personal data that is transferred internationally.

8. Children and teenagers

8.1. The processing of children’s and teenagers’ personal data is subject to the applicable local law and will be conducted in a manner compatible with their best interests, with appropriate transparency and reasonable protection measures.

8.2. Depending on the country, user’s age, functionality, and type of processed data, consent, authorization, assistance, or awareness from parents or legal guardians may be required.

8.3. Cygames, Nuuvem, and authorized partners may adopt age verification measures, restrict purchases, limit customized publicity, disable social features, block certain content, suspend transactions, request additional confirmation, or remove/anonymize data, when necessary, to comply with the applicable law.

8.4. If parents or legal guardians believe that data from a child or teenager has been processed without appropriate legal grounds or wish to exercise rights in the name of the minor, they can contact through the channels indicated in the Privacy Policy, in this Addendum, or in the regional page.

9. Holders’ rights

9.1. According to the applicable law in the user’s country, the holder of such personal data may have the right to:

  • confirm the existence of any processing of their personal data;
  • access their personal data;
  • correct data that is incomplete, inaccurate or out of date;
  • request anonymization, blocking, elimination, or suppression of data that is unnecessary, excessive, or processed in noncompliance with the law;
  • request portability, when applicable;
  • obtain information about the sharing of personal data;
  • revoke consent when processing is based on consent;
  • oppose to some processing, when applicable;
  • request revision of automated decisions, when provided for by law;
  • file a complaint with the competent data protection or consumer protection authority.

9.2. To exercise their rights, the user must refer to the contact channels indicated in the Privacy Policy, on the regional page, or in this Addendum. Additional information may be required to confirm the applicant's identity, protect the account, prevent fraud, and ensure that data is provided only to the data subject or an authorized representative.

9.3. Certain requests may not be completely fulfilled when retaining the data is necessary for compliance with a legal or regulatory obligation, performance of a contract, fraud prevention, security, the regular exercise of rights, the protection of third parties, or any other ground permitted by applicable law.

10. Data retention and removal

10.1. Personal data will be retained for the period necessary to fulfill the purposes described in this Addendum and in the Privacy Policy, including Game operation, support, purchases, security, anti-fraud, compliance with legal, tax, accounting, regulatory, consumer protection, and judicial obligations, and the regular exercise of rights.

10.2. When the data is no longer necessary, it will be removed, anonymized or kept in a limited way, as allowed by the applicable law.

10.3. Even after a deletion request, account closure, or termination of the use of the Services, certain data may be retained to the extent necessary for compliance with legal obligations, transaction processing, fraud prevention, chargebacks, auditing, the defense of rights, security, abuse investigation, or protection of third parties.

11. Security and incidents

11.1. Cygames, Nuuvem, and/or its authorized partners will adopt technical, administrative, and organizational reasonable measures to protect the personal data against unauthorized access, loss, misuse, alteration, disclosure, or wrongful destruction.

11.2. Despite the security measures in place, no system is completely risk-free. Users should also protect their credentials, use strong passwords, not share their account, keep their devices secure, and report any suspicion of wrongful access.

11.3. In case of a security incident that may create a significant risk or damage to users, Cygames, Nuuvem, or the applicable controller will take the measures required by local law, including, where necessary, notifying affected users and/or competent authorities.

12. Contact channels

12.1. Questions, requests, and inquiries related to privacy and data protection may be directed to the channels indicated in the Cygames Privacy Policy, on the Game's regional page, or through any other channel communicated to the user.

12.2. If Nuuvem processes personal data in connection with payments, purchases, refunds, chargebacks, payment failures, purchase or delivery errors, the regional page, or other activities carried out on platforms under its control, it may provide its own channel for requests related to these activities, without prejudice to the main channel designated by Cygames for issues related to the Game.

13. Changes in this Addendum

13.1. This Addendum may be updated periodically to reflect changes in the Game, regional operations, tools used, partners, data processing practices, applicable law, or guidance issued by competent authorities.

13.2. Material changes shall be communicated through reasonable methods, such as an update to the page, an in-Game notice, via email, the support center, or another appropriate channel, when required by applicable law.

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